user experience

Dialup still matters ... OR ... how to ruin someone's day with a couple bits of code, and how to fix it

I recently relaunched the Mars Odyssey THEMIS web site, moving from a home-grown Perl not-really-a-CMS to Drupal. There were a number of technical challenges moving from a site and architecture that had grown organically over many years to a modern CMS with better usability from both the end users and site managers perspective. Talking about those challenges is for another post, but for now, a reminder how important small decisions can be to usability.

I received this email this morning:

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